Clonerix Refund Policy

This Refund Policy applies to all paid subscriptions for the Clonerix service. We want you to be happy with your purchase, and we make the refund process as clear and straightforward as we possibly can. Please read it carefully before upgrading your account. By signing up for a paid Clonerix subscription, you agree to be bound by the refund rules described below.

Scope of This Policy

This policy governs refund requests for paid Clonerix subscriptions, including monthly and annual Pro and Max tier subscriptions purchased directly from Clonerix through our website, application, or authorized sales representatives. It also applies to one-off purchases such as setup fees, consulting engagements sold by Clonerix directly, and any other paid offerings explicitly referenced in an order form that links to this policy.

This policy does not apply to purchases made through third-party marketplaces, app stores, resellers, or agencies. If you purchased Clonerix through an authorized reseller, partner, or platform marketplace, the refund and cancellation policy of that specific channel applies instead. Please contact the original point of purchase to process any eligible refund.

Capitalized terms not explicitly defined in this Refund Policy carry the meaning assigned to them in the Clonerix Terms of Service. This policy is incorporated by reference into the Terms of Service and is a binding part of your agreement with Clonerix.

We reserve the right to modify this Refund Policy at any time in our sole discretion. Material changes will be communicated in writing to active paid subscribers at least thirty (30) days before they take effect. The version of the policy in effect at the time of your refund request is the version that applies to that request.

Eligibility for Refund

Clonerix offers a customer-satisfaction guarantee for first-time paid subscription purchases. If you are not satisfied with the Service within the applicable satisfaction window below, and you meet the conditions outlined in this policy, you may request a full refund of the amount paid for the relevant subscription purchase.

To be eligible for a refund under the standard satisfaction guarantee, ALL of the following conditions must be true at the time we receive your request:

• The refund request is received within the applicable window (fourteen (14) calendar days for monthly subscriptions, thirty (30) calendar days for annual subscriptions) measured from the original date of purchase for the specific subscription being refunded;
• The request applies to your first paid purchase on the account, whether that purchase was a monthly or annual subscription at the Pro or Max tier;
• Your account is in good standing, not currently suspended, restricted, under investigation, or otherwise flagged for violation of the Terms of Service or Responsible Use Policy;
• You provide, upon request, a reasonable explanation of the reason for your dissatisfaction with the Service so that we can learn and improve the product for future users;
• You have not previously received a refund from Clonerix for any subscription or purchase on any account you control or are affiliated with.

We process refund requests that meet these criteria promptly and without friction. We do not use complex hoops or arbitrary denials to avoid legitimate refunds. Our goal is for every user who asks for a refund under the guarantee to walk away feeling respected.

How to Request a Refund

To request a refund, please send an email to billing@vt.visionclass.shop from the email address associated with the Clonerix account that made the purchase. Include the following information in your request to help us process it quickly:

• The full name on the account and the registered email address of the purchaser;
• The subscription tier, billing cycle, and approximate date of purchase you would like refunded;
• Any relevant invoice or receipt numbers if you have them;
• A brief explanation of the reason for the refund request.

Alternatively, you can submit a refund request through the in-app support interface or by starting a conversation with in-app customer support and mentioning that you would like to request a refund under this policy. Any valid channel of contact is acceptable.

We do not require you to cancel your subscription before requesting a refund, but we will typically process the cancellation at the same time we approve the refund unless you specifically request otherwise. Refund requests submitted through comments, social media, public reviews, or postings outside our official support channels will not be considered valid until properly routed through our official channels.

You will receive an acknowledgment from our billing team within two (2) business days confirming that your refund request has been received and is being reviewed. If you do not receive an acknowledgment within that window, please resend your request or contact support to ensure delivery.

Monthly Plan Refunds

Monthly subscription purchases are eligible for a full, one-hundred-percent (100%) refund of the amount paid for the initial month if the refund request is received by Clonerix within fourteen (14) calendar days of the original subscription purchase date.

After the fourteen-day satisfaction window has closed for a monthly subscription, the current billing month is considered non-refundable. You may still cancel your subscription at any time to prevent automatic renewal at the end of the current cycle, but no refund will be issued for the remaining time in the active billing period.

Subsequent monthly renewals after the initial month are not eligible for refunds under the standard satisfaction guarantee. Each renewal charges at the beginning of the new cycle for the cycle ahead, and cancellations take effect at the end of the then-current cycle, consistent with standard software-as-a-service billing practices in the industry.

Example: if you purchase a monthly Pro subscription on the first of the month and request a refund on the tenth of the same month, you qualify for a full refund of that monthly charge. If you request a refund on the sixteenth of the same month, you are outside the fourteen-day window. Your request will not qualify under the standard guarantee, and the cancellation will be processed to take effect at the end of the current monthly cycle with no refund.

Annual Plan Refunds

Annual subscription purchases are eligible for a full, one-hundred-percent (100%) refund of the amount paid if the refund request is received by Clonerix within thirty (30) calendar days of the original purchase date of the annual subscription.

After the thirty-day initial satisfaction window has closed for an annual subscription, requests are reviewed on a discretionary case-by-case basis. There is no automatic right to a refund after the first thirty days of an annual plan. Decisions in this discretionary window depend on factors including usage level, reason for cancellation, account tenure, and overall history with the platform.

If a discretionary partial refund is approved for an annual plan beyond the guarantee window, it will typically be calculated on a pro-rata basis for the unused full months remaining on the subscription term, less an administrative processing fee equal to fifteen percent (15%) of the remainder, or fifty United States dollars (USD 50), whichever is greater. We will clearly explain the calculation in writing before processing the refund.

Example: if you purchase a one-year Max subscription on January first and request a refund on January twenty-first, you are well within the thirty-day window and entitled to a full refund of the full annual purchase price. If you request a refund on May first, you are past the guarantee window. A discretionary review will consider usage. If approved, a partial refund will typically be calculated for the remaining seven or eight unused months of the subscription, net of the applicable administrative fee.

Free Tier and Trials

The Clonerix Free tier is, as the name suggests, completely free of charge. No refunds apply to Free tier accounts because no payment is ever collected.

If we offer a temporary promotional free trial period of a paid tier to a specific user or cohort, and no payment method is required at the start of the trial, no charge is made and no refund applies. If a payment method is required to start a promotional trial, the applicable charge occurs only at the end of the trial period. Once the trial period expires and your account is charged for the first paid period, the standard satisfaction guarantee window begins from that charge date.

You are responsible for canceling any promotional free trial subscription before it converts to a paid plan if you do not wish to be charged. Cancellations of free trials completed before conversion will never result in a charge, and therefore never require a refund.

If you believe you were erroneously charged for a free trial you intended to cancel, please contact our billing team immediately. We will review the timeline and refund any erroneous charge where the facts support a genuine user error.

Partial Refunds and Proration

Partial refunds are not issued as a matter of course outside of the specific situations described in this policy. Subscription fees are billed in full at the start of each billing cycle for access to the Service during that cycle, consistent with industry norms.

Downgrading from a higher tier to a lower tier during a billing cycle does not generate a partial refund or account credit for the difference in price between tiers. The new tier pricing takes effect at the start of the next billing cycle. No mid-cycle proration is issued for tier downgrades.

Upgrading from a lower tier to a higher tier during a billing cycle will result in an immediate charge for the prorated difference of the upgraded tier for the remainder of the current cycle, after which the full upgraded tier price applies to all future cycles. Proration for upgrades is always charged, never refunded.

Our billing support team will always clearly explain the proration calculation, if any, before you accept a mid-cycle plan change. If you are unsure about the financial impact of a plan change, please ask before confirming.

Refund Denial Grounds

While we strive to accommodate legitimate refund requests, there are circumstances in which a refund request will be denied, in whole or in part. Circumstances that may result in denial include, without limitation, the following:

• Request submitted outside the applicable time window for the standard satisfaction guarantee with no other exceptional circumstance;
• Account is currently, or was at the time of the charge, in violation of our Terms of Service, Responsible Use Policy, or other published policies;
• Pattern of abusive refund-seeking behavior, including but not limited to requesting refunds on repeated purchases, opening multiple accounts to claim multiple first-purchase guarantees, or attempting to circumvent the one-refund-per-customer rule;
• Request relates to a subscription renewal rather than an initial first purchase, outside of the discretionary annual review window described above;
• Charge was processed through a third-party marketplace, reseller, or partner channel rather than directly with Clonerix;
• Request is based on a feature that was not advertised, not promised, and does not appear in the published feature matrix for the subscription tier purchased;
• Evidence of fraud, chargeback abuse, friendly fraud, deliberate misrepresentation of facts, or use of stolen or unauthorized payment details.

If your refund request is denied, you will receive a written explanation clearly stating the reason(s) for denial and referencing the specific sections of this policy that apply. Denied requests under the standard guarantee are usually appealable by escalated review if you believe the denial was made in error.

Processing Timelines

Eligible refunds are generally approved or denied within five (5) business days of receipt of a complete refund request. Complex cases requiring additional investigation or escalated review may take longer, and we will communicate the expected timeline in our acknowledgment if additional time is needed.

Once a refund has been approved, we initiate the refund transaction with our payment processor immediately. The actual time it takes for the refunded amount to appear in your account or on your card statement depends entirely on your payment method issuer and is outside our control.

As a general guideline, refunds to credit cards typically appear on the statement within five (5) to ten (10) business days. Refunds to debit cards, bank accounts, or alternative payment methods can take up to thirty (30) calendar days depending on the processing network and regional practices.

Original processing fees, currency conversion charges, cross-border fees, and similar third-party charges imposed by your payment issuer are generally not refundable by Clonerix unless we have made a clear billing error. We cannot control or reverse charges imposed by card issuers or payment networks.

Approved refunds are always issued to the original payment method used for the purchase. We cannot issue refunds to different cards, different accounts, crypto wallets, cash, or alternative payment methods not originally used, for accounting, compliance, and anti-fraud reasons.

Chargebacks filed directly with your card issuer are handled separately from the voluntary refund process described in this policy. Where a chargeback is filed before we have had an opportunity to resolve the issue directly, we reserve the right to suspend related account functionality pending the outcome of the chargeback dispute process.

If you have not received an approved refund within the applicable timeframes above, please reach out to our billing support team. We will provide proof of refund processing and, if needed, a reference ID that your bank or card issuer can use to trace the transaction.

For any questions about this Refund Policy, billing, or a specific refund request, please contact billing@vt.visionclass.shop.

Effective date: January 1, 2026